Leading 20, 000+ employees by a process-oriented management system - insights to process management at Lufthansa Technik Group

As technical division of the Lufthansa Group, Lufthansa Technik and its 30 subsidiaries have to fulfill a wide variety of legislative and normative requirements. To demonstrate and ensure compliance with these requirements, Lufthansa Technik introduced the process-oriented integrated management system IQ MOVE and modeled a wide range of its processes in a plain and simple to understand methodology. Primary target group of the system are the employees who shall find all relevant procedures quickly and easily. To achieve this vision, the system is designed to increase involvement of all relevant roles (i.e., process owners, process architects, process managers, employees, and process modelers) into the creation of the content. A complementary governance model, the Framework for Assignment of Responsibilities (FAR+), enables a clear assignment of process management tasks and thus helps strengthen process management abilities and sustainability of their implementation. Based on IQ MOVE, Lufthansa Technik is able to facilitate process standardization and to lead 20,000+ employees around the world in a process-oriented way.